Our terms and condtions
By placing an order with Sweet Pack, you agree to the following terms and conditions:
1. Orders
- All orders are subject to availability ie dispatchedupon availability.
- Orders must be confirmed and paid in full before dispatch.
2. Payments
- Payments are made via payfast online in company website.
- No order will be processed without payment.
3. Deliveries & Collection
- Delivery is available for free all over South Africa
- if first delivery attempt fails and goods are returned, you pay for your second delivery
- Collection is currently unavailable.
- We are not responsible for delays caused by third-party couriers.
4. Product Quality
- We ensure all products are fresh and safely packed.
- Once delivered/collected, product care becomes the customer's responsibility.
5. Returns & Refunds
- Returns are accepted only for expired items reported within 48 hours.
- No refunds for change of mind or taste preferences. (See our full *Refund Policy*.)
6. Allergies
- Our packs may contain or come into contact with common allergens (nuts, dairy, gluten, etc.).
- It is the customer’s responsibility to note the allergens.
7. Privacy
- All personal information is kept confidential and used only for order processing and communication. See our Privacy Policy.
8. Changes to Terms
- Sweet Pack reserves the right to update or modify these terms at any time without prior notice.